This Privacy Policy explains how scuffedhost.com (“we,” “our,” “us”) collects, uses, stores, and protects information when you access or use scuffedhost.com and any related hosting or support services (the “Services”).
By using the Services, you agree to the practices described in this Privacy Policy.
ScuffedHost provides services exclusively to users located in the United States. If you are not located in the United States, you must not use the Services.
We collect information in the following categories:
When creating an account, contacting support, or purchasing services, you may provide:
Name or username
Email address
Billing information (processed securely by third-party payment processors)
Account configuration details
Support ticket content
Server configuration or settings you choose to upload
We do not store full payment card data. Payment information is handled by secure third-party providers (e.g., Stripe, PayPal).
When you use the Services, we may automatically collect:
IP address
Browser type
Device information
Access times
Pages visited
Server logs and system diagnostic information
Resource usage associated with your hosting plan
This information is used for security, performance monitoring, support, and service optimization.
If you submit a ticket or send an email, we may collect:
Messages, attachments, logs, or diagnostics
Any additional information you voluntarily provide
We use the information we collect for:
Account creation and management
Service provisioning and hosting operations
Billing and payment processing
Customer support and ticket response
Security, fraud detection, and abuse prevention
Server performance monitoring
Service improvements and troubleshooting
Legal compliance and enforcement of our Terms of Service
We do not sell, rent, or trade your information to third parties.
We may share information only when necessary:
We use third-party vendors to provide:
Payment processing
Server infrastructure
Monitoring and analytics
Support tools
These providers access only the data required to perform their functions.
We may disclose information if required to:
Comply with U.S. laws, regulations, or legal processes
Respond to valid subpoenas or court orders
Prevent fraud or security threats
Protect ScuffedHost’s rights or property
If ScuffedHost undergoes a merger, acquisition, restructuring, or asset transfer, your information may be transferred as part of that process.
We use cookies and similar technologies to:
Maintain session authentication
Improve user experience
Track site performance
Detect and prevent abuse
You may disable cookies in your browser settings, but doing so may limit functionality.
We retain information only as long as necessary for:
Providing Services
Maintaining account history
Meeting legal obligations
Security and fraud prevention
When data is no longer needed, it is deleted or anonymized.
We implement safeguards such as:
Encrypted connections (HTTPS)
Access controls
Internal security audits
Secure infrastructure providers
Strict limitations on employee access
However, no internet-based service is 100% secure. You use the Services at your own risk.
The Services are not intended for children under 13.
We do not knowingly collect personal information from children under 13.
If we discover such information has been submitted, we will delete it promptly.
Because ScuffedHost serves U.S. users only, international privacy laws (such as GDPR) do not apply.
U.S. users may:
Update account information through the customer portal
Request account closure through support
Disable cookies via browser settings
We will respond to reasonable requests within a commercially reasonable timeframe.
The Services may contain links to third-party websites or integrations.
We are not responsible for the privacy practices of external sites.
You access them at your own risk.
Browser-based DNT signals are not recognized or acted upon.
This is consistent with common industry practice.
All data is processed and stored within the United States.
If you access ScuffedHost from outside the United States, you must discontinue use immediately.
We may update this Privacy Policy at any time.
The “Last Updated” date will reflect the most recent changes.
Continued use of the Services indicates acceptance of the updated policy.
For questions or concerns regarding this Privacy Policy:
scuffedhost.com
Email: [email protected]
Support Portal: Ticket system within your customer account